Refund policy

At Serenity Well, we prioritize customer satisfaction and strive to offer exceptional service. Our refund policy is designed to ensure a fair and transparent process for cancellations and rescheduling:

1. Cancellations

   • Cancellations made at least 48 hours before the scheduled appointment time are eligible for a full refund.
   • Cancellations made within 24-48 hours of the appointment will receive a 50% refund.
   • Unfortunately, cancellations made within 24 hours of the appointment time are non-refundable.

1. Rescheduling

   • Appointments can be rescheduled up to 24 hours before the service at no additional charge, depending on availability.
   • Rescheduling within 24 hours will incur a 20% rescheduling fee.

1. No-Shows

   • No-shows are non-refundable and will be charged the full service amount.

2. Exceptional Circumstances

   • We understand that emergencies happen. If you are unable to attend due to an emergency, please reach out to us, and we will do our best to accommodate you.

3. Quality Assurance

   • If you are unsatisfied with your service, please contact us within 24 hours, and we will work to address your concerns, including offering a partial or full refund if appropriate.
     

    

Thank you for choosing Serenity Well. We look forward to providing you with an exceptional, relaxing experience.